Return Policy

Return and Exchange Policy

If you would like to return your order, you can do it within 14 days after receiving the order. Please note that only Excelsior Park Watches purchased on the website can be returned or exchanged. Also, you are not eligible for a refund if you have requested a custom engraving.

If the return is requested by the customer, the customer will be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the customer is not required to bear the shipping fee for this reason.

Before shipping your return/exchange, please contact us first online through our customer service, give your order reference and the reason for your return/exchange. If you do not contact us before shipping, you run the risk of not receiving your refund or exchange.  

The item(s) subjected for return/exchange should be in the same condition as the original packaging, with all the original tags and protections attached. It should never be worn too. You can exchange an item only once. 

CONCERNING THE RETURNS, YOU HAVE TWO POSSIBILITIES:

1. Process a refund
2. Receive a voucher on your account, with the amount of your purchase, and use it for your next order 

For an exchange: 

1. Choose a different item of the same value
2. Receive a voucher on your account, with the amount of your purchase, and use it for your next order 

The customer assumes the costs for returns and exchanges, except if the watch is returned for quality reasons.